These general conditions of purchase ( hereinafter the Purchase Terms ) govern the purchase through the online store of products offered to the public by the brand of clothing and accessories AURIA SERRA, whose responsibility for operation, management and operation is conducted by ASVORA GLOBAL SL (hereinafter ASVORA )
The completion and submission of the Purchase Order expresses the full and unreserved acceptance of each and every one of the Conditions of Sale, as indicated in box ” I accept the terms of the Purchase Terms ”
Prices and conditions of purchase are for information only and may be changed in response to market fluctuations . However, placing the order by filling the order form, implies conformity to the price offered and the general purchasing conditions prevailing at this particular time . Once you have completed the order will be perfect the purchase of right, with all the legal guarantees that protect the consumer purchaser , and from that moment the prices and terms have contractual nature , and may not be modified without the express agreement of both contracting parties.
The price of the Products shall only be paid as chosen by the Customer , for any of the following means:
By credit card. This is the service that we consider most suitable for you to place your order . Service payment by credit card is provided directly by the BANK Qingdao. ASVORA excludes any liability with regard to the confidentiality and security of information and data provided by the Customer on payment of electronic purchases by credit card, to the extent that the treatment of such information and data is not solely under ASVORA control .
Payment by Paypal. If you have a Paypal account , to centralize all your purchases on- line , you can also select this method of payment on our website, which is provided directly by PayPal Inc. . ASVORA excludes any liability with regard to the confidentiality and security of information and data provided by the Customer on payment of electronic purchases by PayPal, to the extent that the treatment of such information and data is solely under the control of ASVORA .
By bank transfer to account number IBAN ES33 0081-0063-21-0001695874 ( SWIFT: BSABESBBXXX ) Banco Sabadell. In this case, the Client must indicate the beneficiary ( ASVORA GLOBAL SL) and the concept assigned the order number when making your purchase . Once the income , it should send the receipt via email to the address firstname.lastname@example.org sending items purchased will be taken to achieve compliance from our bank that the transaction was made .
By completing and sending the corresponding Purchase Order, you agree that your Personal Data are processed automatically by ASVORA under the terms stated in the Policy for Protection of Personal Data ASVORA
All shipments are made within 3 business to the next business warehouse . While we can not guarantee these deadlines, we indicate that the transport company we work with the birthday almost entirely except in exceptional circumstances beyond its control. To make the delivery without delays or problems , they insist that it is very important to tell us your direct contact ( phone , mail , …) to easily coordinate the final delivery of our items
Delivery of custom , special or out of stock products , depends on the sequence programmed into our production, but although are made by hand our production capacity enables us not delay them beyond 2 weeks.
For orders that include multiple items make a unique shipping and delivery time will correspond to the item for which delivery is greater.
Customer will have 24 hours to check the integrity of all components of the order and to check that includes everything you need in the products covered. After these 24 hours will by accepted and claims for shipping damage or failure will not be accepted with shipping.
Order shall be deemed delivered when signed the delivery receipt by the Customer . It is within the next 24 hours, the Customer must check the products upon receipt thereof and expose all the objections that may exist .
If you receive a damaged product by transport contact is recommended within the first 24 hours to claim the incident to the carrier . Likewise it is very convenient to put in the carrier , and then send your impact through our contact form found on our web www.auriaserra.com filling all the form data . After receiving the impact our customer support team will contact you as soon as possible to understand the situation and offer you our best solution to your problem
ASVORA provides the ability to return products within the first 14 calendar days , for whatever reason , counting from the date of receipt of the goods by the Customer , provided that the conditions set are met on this page .
Payment Returns for Private Customers
To make a return you must contact us and send us your incident via our contact form found on our web www.auriaserra.com filling all the form data . Once the request received by our Customer support , we will contact you to assign a return number and shipping information .
All merchandise must be returned in its original packaging , in perfect condition and protected so it does not arrive with seals or tape transport . Otherwise ASVORA reserves the right to refuse the return .
Returns must be delivered to destination within 7 calendar days after the date of acceptance of the return . Otherwise it will be rejected and returned .
Upon receipt of merchandise and expertise that is in perfect condition , a refund will be processed if so indicated , to the credit card or account number we indicated.
Shipping costs incurred in the return shall be borne by the Customer, except that our customer service , you indicate otherwise.
Fertilizers refunds via wire transfer will have a maximum of 30 days per administrative procedures, but mostly try to not take longer than 7 days , which are common in fertilizers by credit card
Enterprise Payment Returns
Returns material without unsealing and in perfect condition , will be accepted for 14 calendar days after receipt.
Such refunds will be processed as commercial return , as there is no law governing the rights of return between companies and these Procedures are regulated under the terms of ASVORA .
Products or blister heat sealing , and other products presenting a broken factory sealed security , you can not be returned .
These conditions do not cancel the warranty or replacement of defective products as prescribed by manufacturer warranty . ASVORA reserves the right to refuse the refund in case any anomaly on the returned product.
All information concerning the product warranties in this section.
ASVORA , www.auriaserra.com owned company guarantees under applicable law and the following conditions all the products it distributes.
Minimum warranty of two years from delivery on all products
To claim the lack of conformity of the product , the consumer can address both concept ASVORA sellers and product manufacturers. The law establishes a general term of 2 years from the purchase order for the problem to manifest.
In any case, during the time that the consumer is deprived of computing the product warranty period is suspended ; for example, repairing a hard object 15 days, the warranty period will close 15 days later than originally planned.
When the customer can claim ?
Customer may claim if : the purchased does not fit the description given by ASVORA , but starting from the premise that our products are handmade and hand-made therefore . The well has not acquired the qualities that the consumer has seen a sample or model. The asset acquired is good for the purposes for which consumer goods of the same type are used . Not suitable for the particular purpose had been requested by the consumer and that ASVORA accepted. No quality and expected behavior, especially given the public statements (advertising, brochures, labeling … ) on their specific characteristics made by ASVORA .
What if the product is defective ?
Repair or replace. After sending the product to be repaired or replaced by a new technician ASVORA , decided in function of the different parameters by which they govern , what is the most appropriate to the defect appeared solution , with the ultimate objective to minimize the drawbacks such defect it may have caused to our client.
Price reduction or termination. Where it is not possible (or reasonable) replace the product with a new one, when the repair or replacement will not serve to make the product under conditions when the time frame is exaggerated … the customer may choose between asking for a price reduction or terminate the contract ( provided the lack of conformity is important).
Only in the case of improper use, handling or maintenance by the Customer .
The warranty does not cover
Excluded from any warranty defects and damage caused by external events, accidents, wear and use contrary to the instructions ASVORA .
Products modified or repaired by the Customer or any other person not authorized by ASVORA and products are subject to specific support contract are also excluded .
These warranty conditions do not affect consumer ‘s statutory rights protected by applicable national legislation .
Those of order cancellations involving a return customer and will be by bank transfer a maximum of 30 days in administrative procedures , although we try to be within no more than 7 days.
These purchasing conditions are governed by Spanish law. Knowledge of any claim or dispute arising from the validity, performance , interpretation and enforceability of these Terms and Conditions of purchase will be for the Courts of Barcelona .